Responsibilities

As Director of Operations, I oversee the three (3) Family Service Agency (FSA) sites and the Addiction Resources Inc. (AR) Methadone clinic. I improve the operational systems and processes to support the organization’s mission, specifically better management reporting, information flow, organizational planning, and business processes.

• Provide leadership, training, and direction to administrative and clinical staff, – including clinical director, licensed and non-licensed clinical staff, and administrative staff. Lead in fostering a culture of collaboration and client service.

• Serve as the point of authority for escalated clinical concerns regarding counseling and medication services. Responding promptly to inquiries/complaints, addressing concerns, identifying root causes, implementing effective solutions, and ensuring a positive client experience.

• Manage and increase effectiveness and efficiency by running various clinical reports using Power BI to identify productivity/progress and missing billing activities and help troubleshoot clinicians’ issues with completing and submitting client records.

• Responsible for timely completion of required employee documentation related to hiring, performance/discipline, staff development, leave requests and resignations/terminations in consultation with Chief Human Resources officer and Clinical Director.

• Play significant role in long-term planning, community partnerships/funding opportunities and grants.

• Manage agency budget and expenses, track costs, and analyze variances in coordination with the VP of Operations and CFO.

• In collaboration with the head of compliance/quality management, ensure compliance with the statutes, rules, and regulations set up by federal and state funding and regulatory agencies – AHCCCS, ADHS, CARF, DEA, Medicaid, and OTP. My work includes monitoring compliance and ensuring staff adhere to regulatory and operational protocols to handle system-wide behavioral health issues.

• Oversee planning of office modification and procuring office furniture, equipment, and supplies.

Responsibilities

Administration Policy and Planning Division/Contracts Unit:

• Developed Intergovernmental Agreements (IGAs), Contracts, Amendments, and Statements of Work;

• Developed, monitored, and led processes to implement Agreements for a formal approval with community partners, service providers, and funding providers;

• Created SOW and associated documents to solicit for desired goods and services while observing all County, State, Federal, and funder procurement rules and regulations;

• Created RFPs for housing-specific items and projects;

• Collaborated with US Department of Housing and Urban Development (HUD) to build more affordable housing and improve infrastructure projects in vulnerable communities;

• Worked with Risk Management, County Attorney, Clerk of Board, Real Estate, and Office of Procurement to ensure agreements meet County requirements;

• Assisted with planning and completing of funding applications, supplemental federal funding applications, and other federal, state, local, or other funding applications; and

• Participated in various Department/Division workgroups/committees to enhance the procurement process.

Responsibilities

• Facilitated the mini-QBSs process. Planed and managed all contractual aspects of an SOI project, including schedules and selection process for ongoing and newly planned SOIs;

• Successfully collaborated with professional engineers to ensure technical language and the evaluation criteria were clear and concise before advertising SOI Requests on ADOT’s webpage. These well-written documents give engineering firms sufficient information to prepare and submit quality proposals and reduce the number of SOI amendments posted by 70% in the fiscal year 2020. Keeping the procurement schedule on Track, maintaining sourcing efficiencies, and reducing the cost associated with sourcing and project delays;

• Kept abreast of federal, state, and local codes and regulations and used analytical skills when reviewing SOIs to ensure received proposals were compliant before handing over to the selection panel, keeping the procurement process on Track. Capably guiding internal and external staff when questions arise regarding policies and procedures for efficient outcomes;

• Used good communication skills to produce timely correspondence to engineering firms when their proposals are non-compliant, reducing the number of incompliant proposals in 2020;

• Facilitated proposal selection meetings, virtually and in person. Managed discussions to ensure participation from all panel members and actively listened to panel members for biased comments that would unfairly impact the award outcome. Reminded panel members of the process to be followed according to federal and state policies and guidelines;

• Successfully applied business intelligence to resolve problems, conflicts, or issues during SOI meetings. Gently corrected panel members to keep selections on Track;

• Met with managers to discuss the selection process, informing of potential biases, issues, or challenges that have occurred before the final approval of engineering firm(s) for SOI projects—developing ways to respond immediately if such issues arise during future meetings.

• Efficiently communicated with winning firm(s) about awards and formerly informed of next steps in the post-award process;

• Analytically reviewed panel scoring/comment when preparing each participating firm’s debrief that detailed the evaluator’s comments and average scores of the firm’s submitted proposal. Ensuring debriefs are Grammarly correct and remove any biased comments before formerly providing each participating firm their respective debrief. Firms have confirmed these debriefs help firms prepare more skillful technically written proposals for upcoming projects. Debriefs also help the agency select the most qualified firm to complete the projects on time and within budget.

Contract Administration

• Proficiently analyzed contract modification requests—reviewed and calculated cost proposals to ensure costs align with the project scope and resolve contractual issues in the right manner by all stakeholders per state and federal regulations;

• Developed and maintained strong relationships with firms to ensure communication lines were open and robust, ensuring firms respond to requests, enabling me to process modifications on schedule;

• Maintained accurate and updated electronic contract files and records to ensure proper accountability in the electronic contract management system (eCMS);

• Researched federal and state contract laws and regulations to provide timely guidance to firms and professional engineers during conflicts to keep the projects on schedule and within budget.

Responsibilities

Management of the entire procurement process in the area of assigned engineering construction projects of a complex and technical nature.

• Developed, negotiated, and awarded multimillion-dollar contracts. Advised requisitioning units and recipient entities on the full range of procurement issues, providing support and guidance at all stages of the procurement cycle.

• Established and maintained a work program and schedule for ongoing contracts and newly-planned ones.

• Collaborated with project managers (PMs) to develop Request for Qualification (RFQ) criteria to guide firms/consultants submitting Statement of Qualification (SOQ) and panel members scoring SOQs; schedule of events (procurement calendar) – advertisements, questions due and submittal due dates; panel selection kick-off, panel selection, and pre-negotiation meetings; cost proposal due dates; and contract Notice To Proceed (contract execution).

• Facilitated pre-solicitation, pre-submittal, and pre-negotiation meetings -virtually and in-person. Participate in focus group meetings for statewide contracts and provide timely and courteous assistance to customers in processing requisitions and developing complex technical and performance specifications in areas of specialization.

• Ensured full compliance of procurement activities when analyzing contract

• Proficiently oversaw adherence to contractual agreements and advised concerned parties on contractual rights and obligations.

• Prepared a variety of procurement documents, contracts, communications, guidelines, and instructions.

• After contract award, competently prepared training presentations in preparation of pre-negotiation meetings with firms to guide principals and other senior managers in preparing cost proposals before contract executions.

• Reviewed protested solicitations and awards with team supervisor; draft response and/or Agency Report for review and approval by the team supervisor and the Contract Unit Manager.

• Drafted formal written determination for review and approval by the team supervisor and the Contract Unit Manager’s signature.

• Maintained records in accordance with rules, statutes, executive orders, and unit performance measurements.

Responsibilities

Guaranteed the proper functioning of a client-oriented procurement management system, in this context:

• Coordinated procurement activities and conducted market research;

• Produced tender documents (Invitation to Bids, Requests for Proposals and Requests for Quotations) based on the nature of the requirements and cost of procurement involved;

• Prepared abstracts of offers and compiled data contained in quotations, proposals and bids to determine the most profitable suppliers for goods/services, with due consideration to quality, delivery time, prompt payment and other discounts, transportation costs;

• Maintained relevant internal databases and files, keeping Track of contractual agreements, offering advice on the selection of the vendor/bid/offer by following the established financial regulations.

Responsibilities

Main coordinator of high-value and low-value purchase orders and contracts for equipment, supplies, and services, collaborating with the main beneficiaries and ensuring the ICTR received market value for supplies and services. Main achievements and tasks included:

• Coordinated procurement activities and conducted market research;

• Produced tender documents (Invitation to Bids, Requests for Proposals, and Requests for Quotations) based on the nature of the requirements and cost of procurement involved;

• Prepared abstracts of offers and compiled data contained in quotations, proposals, and bids to determine the most profitable suppliers for goods/services, with due consideration to quality, delivery time, prompt payment and other discounts, transportation costs;

• Coordinated procurement activities preparing various procurement sourcing documents, performed pre-award acquisition planning, reviewed purchase requirements, and market research to determine the availability of supplies/services per UN procurement policies, procedures, and regulations as well as seeking the Best Value for Money when sourcing and identifying vendors;

• Developed and maintained fruitful working relationships with vendors locally and internationally (England, United Arab Emirates, Holland, United States, Kenya) to seek the best value for money for products and services, tracked expenditures related to purchase and supply of goods and services, developed cost-saving measures, in this context assisting the Division of Administration office and Procurement in support of the ongoing International Criminal Tribunal, cooperating with senior management and staff to maintain both short – and long-term goals;

• Ensured full compliance of procurement activities when working with Local Contracts Committee (LCC) and vendors, prepared purchase orders and contracts for approval by the Procurement Officer, participated in LCC meetings, efficiently assisted the Director of Administration with the daily activities, interfaced with various internal unit teams, including requisitioning units, budgeting, and finance, to ensure accurate and timely drafting of purchase orders and contracts and in compliance with procurement policies and procedures, served as Mediator in contract executions between shareholders and vendors;

• Implemented effective internal control measures and ensured the proper functioning of a client-oriented procurement management system, providing a timely, accountable, and cost-effective delivery of services;

• Interviewed potential suppliers and contractors, proposed new companies for approval by the supervisor for inclusion in the vendor registry, in this context evaluating quotes using various cost price analysis, such as previously proposed prices for similar items and bids and proposals submitted by potential vendors;

• Purchased goods and services through competitive bidding, prepared solicitation and determined appropriate method of procurement, i.e., RFQ, RFP and ITB in accordance with UN procurement manual and policies/guidelines (UN ICTR contract templates, purchase order and contract awards using ERP, i.e. Mercury and Galileo);

• Built strong relationships with vendors to ensure lines of communication were open and strong, focusing on individual vendor contracts.

Responsibilities

Acted as the key player on teams, Asset Management Unit program manager, specifically:

• Coordinated procurement activities and conducted market research;

• Produced tender documents (Invitation to Bids, Requests for Proposals and Requests for Quotations) based on the nature of the requirements and cost of procurement involved;

• Served as the primary lead for property control & inventory, property disposal and GSS supply unit in the Kigali office, providing procedural guidance to a team of four national officers and Self-Accounting Units (SAUs) asset managers, leading in developing staff in adequate stocking, distribution, inventory and disposal management systems to minimize loss and maximize performance, developed training initiatives putting together a comprehensive and streamlined training manual, incorporating key points from UN property management manual, financial rules on property management, ICTR SOPs, and FACS and Galileo database operations;

• Identified partners for supply chain projects based on objectives, priorities, strengths and resources, according to criteria consistent with UNICTR regulations, led and cross-trained a team of approximately 15 members that included international field service and national staff and outsourced workers during Kigali liquidation, resulting in exceeding goals expectation and cost reductions;

• Implemented effective asset management that regularly monitored the asset pool, cut cost and safeguarded the investment of the organization, coordinating and providing property management support to ongoing operations, determining budget needs for GSS supply unit and preparing workforce justifications, made operational recommendations with supporting justifications to leadership, formulated standard operating procedures and coordinated activities with SAUs, procurement, security, finance, other substantive units and external partners;

• Led implementation of several UNHQ: NY property management redesigns, program and change management, delivery of projects on time and within budget;

• Implemented good warehouse management to prevent loss or theft of UN property; applied FIFO method; identified non-moving equipment, supplies and reduced cost by stopping over procurement of GSS supplies;

• Created a streamlined disposal system and created new reports to ensure SAUs prepared and organized approved items for handing over, facilitated a well-organized and efficient viewing system of lots, increasing the interest of bidders;

• Recognized by senior management for superb record-keeping that assisted auditors in completing audit mission earlier: implemented effective inventory management that regularly monitored inventory in the field asset-tracking database for record-keeping and identifying discrepancies, researched, compiled and analyzed information and statistical data to complete and submit reports to head Office in Arusha and UNHQ: NY, by regular physical verification of inventory, established asset status, proposed old and obsolete inventory for disposal and updated sourcing plan to replace GSS assets;

• Assigned to assist Procurement-performed aspects of the procurement/contract process for Kigali office, applied best practices and support for preparing and generating purchase orders and contracts, ensured gaps/deficiencies in contract deliverables were resolved in accordance with UN policies and guidelines, built a deep knowledge based strategical plan sourcing requirements for GSS, initiated, developed and managed vendor relationships;

• Professionally managed official visitors – including UN Principals, dignitaries, VIP visitors, staff and external clients, as well as coordinated, managed and supported all activities pertaining to GSS supply chain activities, including planning, organizing, sourcing and warehouse management, in this context applying distribution control techniques to optimize stock levels, and ensured UN procurement strategy was applied when planning for the purchase of GSS equipment and services;

• Methodically authored and implemented Liquidation Plan – recognized for liquidating the Kigali office with an inventory worth $6.3 million that had 300+ staff members at one time, and further managed the downsized Office reduced to 27 staff via administrative, logistics, and travel oversight;

• Appreciated for liaising and building mutually beneficial relations with stakeholders and achieving organizational goals by reducing inventory in the Kigali office to $0.00 balance through disposal activities via sale, donation, and/or transfer to other UN agencies/offices, as well as coordinating with departments throughout the organization to facilitate disposal of written-off equipment and preparation of appropriate documents and certifications;

• Assumed all administrative tasks during a two-month period, including managing petty cash and verifying payment requests and processing staff salaries and vendor payments, meetings, and negotiating operations, effectively developed work plans, prioritized tasks, coordinated staff development and training and evaluated staff performance.

Responsibilities

Re-assigned to General Services and Support Section to strengthen operations effectiveness: to manage Asset Management Unit, acting as General Services and Support Section assistant, researching and coordinating complex travel itineraries, facilitating shipping functions and payments with global vendors in compliance with travel regulations and organizational guidelines to meet or exceed goals:

• Coordinated procurement activities and conducted market research;

• Produced tender documents (Invitation to Bids, Requests for Proposals and Requests for Quotations) based on the nature of the requirements and cost of procurement involved;

• Liaised with and coordinated complex immigration and customs requirements for staff and their dependents, drafting SOPs according to new government policies and procedures related to visas and custom operations (this assisted staff in submitting the correct documentation, so that Travel Unit was better prepared, offered efficient and timely services, reduced delays in securing staff and dependent visas and clearing goods from customs);

• Met with government officials and vendors to solve issues, maintained full compliance with UN SOPs for procurement or incoming goods and services, and ensured all documents were correctly filled out, signed, and processed for clearing ICTR duty-free goods;

• Played a vital role in supporting daily operations for Supply, Property Control & Inventory, Disposal, Travel, and Receiving & Inspection units, including evaluating unit-manager requirements and providing critical assistance, efficiently developing work plans, prioritizing tasks, coordinating staff training and development and evaluating staff performances;

• Coordinated, managed, and supported all activities of GSS supply chain functions, including planning, organizing, sourcing, and warehouse management, applying distribution control techniques to optimize stock levels;

• Planned highly effective GSS supply/stationery support system, monitored warehouse stock levels, and prepared requisitions and purchase order forms to replenish supplies and equipment in a timely manner for 16 administrative and Office of the Prosecutor units; generated reports to Procurement Officer when vendor gaps/deficiencies in quality were realized;

• Verified data accuracy in asset tracking systems, updating records, and utilized databases to prepare and provide documentation as required and accurately reconciled asset balances and submitted auditable year-end statistics, built a deep strategical plan sourcing requirement for GSS and initiated vendor relationships;

• Identified, assessed, and selected vendors based on their capacity for delivering supplies and services, maintained vendor and item master catalogue database, implementing effective asset management that regularly monitored assets in the field asset-tracking database for recordkeeping; compiled and analysed statistical information and related matters that assisted in decision making;

• Implemented solutions to problematic asset-control processes: required staff to sign off on all assigned assets and affixed barcodes on non-expendable assets for easy identification in asset control system and also became more efficient at facilitating recruitment activities by formulating interview questions and selection criteria, preparing documents for functional managers, human resources and admin officer for new hires – expediting recruiting efforts.

Responsibilities

Witness and Victim Support Section (WVSS) Security Officer for the United Nations International Criminal Tribunal for Rwanda (ICTR), delegated to analyse the needs and ensure the well-being of victims and witnesses, assess security risks and develop effective solutions, obtain travel documents and ensure the safety and protection of genocide victims and witnesses (clients) while they traveled to and from Tanzania to testify before the courts. Main tasks and achievements included:

• Provided physical security to the Witness and Victims Support Section as part of ongoing Tribunal operations, including traveling, gathering information and analysing needs of individuals, carrying out duties with professionalism, security-consciousness, compassion, good communication skills, and dedication to WVSS to help contribute to the overall success – ensuring the safety and security of witnesses and victims.

• Cooperated well with clients, communicated effectively by using critical listening skills to understand clients, government/prison officials; in the same context, with other WVSS colleagues, travelled to various towns of Rwanda to meet with witnesses, preparing them for travel to Tanzania to testify before the courts, used good negotiation skills and worked well with local authorities in the national prison system, airport, and customs offices to ensure that travel documents were processed on time and witnesses were able to travel on schedule;

• Worked with correspondence for submission to local authorities and organized travel itineraries and reservations, displaying patience and due diligence as pertinent information was collected and used to process travel documents;

• Operated with diplomacy and empathy to remind Rwandan officials about the host-country agreement with the ICTR to fully cooperate with ICTR’s mandate, requirements, and processes when needed;

• Assigned security details for the Security Council during the General Assembly and other important meetings and events.

Responsibilities

Part of a successful international security team that specialized in providing impactful security-related services for the duty station – protecting United Nations property and staff and their dependents. Some of the responsibilities and main accomplishments entailed:

• Ensured routine patrol duties: responding to incidents and accidents involving UN staff and their dependents and UN property;

• Provided comprehensive briefings and in-depth security training to local security personnel, monitored security situations, documented and reported on incidents and accidents involving UN personnel as required;

• Assisted in planning and provided safety and security services to high ranking state dignitaries, heads of states, principals and senior UN officials;

• Assigned to assist the Office of the Chief of Security with administrative / investigation duties.

• Made substantial contributions to the UN ICTR Security & Safety Section in Kigali, Rwanda, both while being assigned to patrol duties and administrative duties: responded, investigated and documented incidents involving loss or damage to organization property as well as allegations involving death or injury to personnel and their dependents, personal misconduct by staff members, vehicle accidents involving staff members throughout Rwandan region, as well as collaborating with the national police;

• Served as primary contact at the Tribunal main office security entrance and annex – directing visitors to appropriate offices, advising on complex and sensitive issues, providing comprehensive briefings and in-depth security training on interacting with visitors, effective patrolling and monitoring;

• Collaborated with Rwandan national police officials, UNDP liaison officer and military personnel throughout Rwanda to ensure the safety and security of UN ICTR investigators, prosecuting attorneys, defense attorneys and other personnel in hostile locations, such as Cyangugu and Gisenyi areas during turbulent times;

• In an administrative capacity, was often assigned to help the Security & Safety Section Chief of Security and Investigation’s Unit and was recognized for being skilled, professional and contributing to smooth operations and SSS achieving organizational goals: successfully prepared comprehensive reports and other correspondence and maintained sensitive and confidential correspondence/information as required, participated in security strategic planning meetings for upcoming VIP visits, special events, and escort assignments, as well as contributed to contingency planning in case of emergencies.

Responsibilities

As a Community Health Worker, supported the efforts of the Ministry of Health of Burkina Faso, in collaboration with health care professionals, health management committees, and communities to revitalize primary healthcare at the village level through the implementation of the Bamako Initiative. Responsibilities and main achievements included:

• Provided operational support and physical protection for senior officials and other UN staff members, defense counsel, and witnesses associated with Tribunal operations in Rwanda;

• Facilitated a comprehensive study of health care practices in a village with a population of 2,000;

• Collected data and prepared reports of study statistics and findings for submission to country’s Ministry of Health, World Health Organization and Peace Corps headquarters, supporting the development and implementation of health awareness programs based on report findings, and guided clinic’s nurses in the provision of nutrition, family planning, and pre/post-natal consultations;

• Aided future operations through drafting proposals to obtain funding for health and educational programs and allocated expenditures for healthcare and pharmaceutical supplies;

• Involved in capacity building to develop and strengthen skills, abilities, processes, and resources available in Guirgho to help Burkinabe overcome challenges such as lack of job opportunities, education, food insecurity, and health issues;

• Assisted the village nursing staff with vaccinations, pre/ post-natal care and general consultations to ensure children received country-required vaccinations to reduce infant mortality, as well as informed about health issues affecting the community, such as HIV/AIDS, Malaria, TB, Diarrheal Disease, Meningitis, Preterm Birth Complications, and Lower Respiratory Infections;

• Conducted research, wrote proposals for funding to help implement various health programs and created a community progress statistical data chart so that Burkinabe could set and achieve health-related goals.

Responsibilities

Supported complex administrative and enforcement functions within dynamic police department, gathering and updating statistical records on department hiring, promotions, transfers and disciplinary actions as well as producing various reports for senior officials:

• As Police Officer, performed regular patrols, responded to complaints and disturbances and conducted investigations, assured security of the general public while decreasing crime rates as well as being well versed in New York City penal codes and police procedures and by observing and recording situations analytically, helped improve police – community relations;

• As an Assistant Personnel Officer assigned to the Manhattan Traffic Control Division of the NYC Police Department, I gathered and updated statistical records on department hiring, promotions, transfers and disciplinary actions, maintained sensitive and confidential information and correspondence and produced various reports for senior officials.